Inconsumercomplaints.com » Electronics and household app. » Review / complaint: BSNL - POOR CUSTOMER SERVICE | News #142625

BSNL
POOR CUSTOMER SERVICE

Dear sir,

My name is Naresh babu Chippada

Iam writing this complaint from hyderabad..I Use to have an Airtel mobile connection (9701182702)..I applied to change my Mobile network from Airtel to BSNL on the same num by using mobile num portability..when I applied for this portability at paradise cellone office on 27/01 they advised that the network change will be done in 1 week and also advsd me that once my airtel sim gets deactivated then the number will get activated on BSNL sim within 1or2 hrs..however... on 05/02 my sim was deactivated from airtel and since that day every day iam calling to BSNl customer care and was checking when it will get activated ..every time i gave a call to the customer care ..they use to advise me that it will be activated in 24 hrs ..but it was never ..some how it was activated on 11/02.. since that day on my sim it is showing up as bsnl mobile..however iam not abel to recieve incoming calls..when i call to that number it says number does not exist ..so every day iam calling teh customer care on 1503 from the sae num (9701182702) and speaking to the agents about it and they were advsising me that it will be done witin 24 hrs..but still it was never succesfull..On 12./05 i spoke to a supervisor called usha in the customer care department and explained my whole situation to her ..she advsd tht she will raise a complaint for the technicall team and will resolve the isuue in 48 hrs... so i again waited for that time thinking that they will help me..however when i called on 14/02 in the morning she advsd tht it is not yet 48 hrs and advsd tht i still need to wait for that time..so as i dont have an option i waited..again in the evening after completeing my 48 hrs time i called and she advsd tht she just spoke t the technicall tream and they advsd her that it will be done in another 6hrs... so i waited as usual and again on 15/02 i called the customer care to speak with usha who promised that it will be done... however when i called for the first time the agent advsd that she is not availabel..so i advised that i will wait ..after some time he placed teh call on hold and disconnected teh call ..i again called in the after noon and they repeated the same thing..in the eveningf also i called and they are disconneceting the call stating that will place teh call on hold..so finally for the last time i called to teh customer care and spoke to Mr Devender and advsd him to xfr the call to supervisor..the i spoke to Mr Suresh Kumar (supervisor) who spoek to very rudely and advised me that it will be done in 24 hrs..and disconnectd the call..

I may not change there customer service behaviour but i want to know how can, my issue be resolved and how can they learn how to deal with a customer... Please help me ..


Company: BSNL

Country: India   State: Andhra Pradesh

Category: Electronics and household app.

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