This actual storey how poor customer trapped and cheated by mobile compay,
My job require occasional traveling and during one of my visit to Delhi (NCR), I have bought Samsung Galaxy POP GT-S5570 model on 21-May (stayrday) from Faridabad. To my surprise during my return trip to Lucknow on Sunday when I pligged earphones to listen to attend phone calls in trains it output was hardly audible i tried every damm thing to increase the volume contacted customer call centre, even technical person told me to change through profile change section i wasted one day to find out the profile change section which is missing in POP model. Technical person in Samsung I don't know??
I have visit Lucknow service centre on Wednesday after resuming my office and taking time after two days, to claim dead on arrival so that phone can be replaced i got shocked when their service centre told me i have to claim same in Delhi where i have purchased this phone. from there my problem started and actual feel how SAMSUNG treats their customer.
I have contacted ASN of Lucknow Mr Shitiz how he turn agree to issue DOA (dead on arrival certificate) as I had reported within 4 days of purchase but again i was suppose to submit along with packing box all accessories, i did not had any idea when i have thrown pacing box in dustbin to create space in luggage, how much it cost.
now i been delivered factory produced BAD product but i can not claim o replace, ASN offer me to replace the motherboard (you can feel how it would have felt after spending Rs 9150 phone has to repair tat too motherboard but i could not went back to Delhi or gather the packing box from garbage. left with no option submitted the phone.
Service centre promised me to deliver within day and person attending told me you head phone jack is not replaced yet what does it means i am being cheated and harassed claiming to replace motherboard and getting only Headphone Jack. to HELL WITH SAMSUNG SERVICE PROVIDERS.
My Mobile No is 9935096862 working in automobile company with strength of 2000 i am going to paste this complain in my company notice board.
NOTE ; nobody will tell you to claim dead on arrival with in 4 days or from the distributor where it is purchased.
regards (to who ever read it)
Rakesh
service centre 006084820 submitted on 21.05.11
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