Hello Sir/Madam
My name is Mohammad Khalid and I am a second time victim of an extremely incapable and pathetic online shopping company STAR CJ. I ordered a digital camera from this poor company on 30th October to gift on my brother's wedding and was assured that the product will be delivered to me in 5 working days. My order number was 10-30-027003.
After waiting until 9th of November when the product was not delivered even after several promises and numerous phone calls made to STAR CJ, I had to cancel the order because I was going out of station to attend my brother's wedding. While cancelling the order I was assured by the representative from Customer Service that the payment I made through my HDFC credit card will be refunded within 7-10 days.
Since then till date (30/11), I have been contacting STAR CJ daily inquiring about the refund that has not reached my HDFC credit card. And the representative on the other end only gives me one answer that "your complaint has been raised and some one from the complaints team will call you in 24 hours" which has not happened till date.
I had no other option other than to raise this issue here and I seriously willing to sue STAR CJ with the way I have been treated and dealt with. They are extremely incapable lot of people with least interest in their customers and I will not recommend any one to use this company for any purchases.
I am looking forward for compensation from this company for the hassles I had to go through and if any further actions are required, I am ready to take this further. This kind of unprofessional behaviour cannot be tolerated and I am extremely annoyed with the way I have been treated I wasted my time and money following up with my request on daily basis.
I am looking forward for a speedy resolution for this issue and obviously some serious fines imposed on this company causing inconvenience to the customer and I know I am not the only person impacted by this, there are several other victims.
0 comments