Have just shifted to delhi and was setting up home. After a careful analysis of the market place and the products available, zeroed in on Samsung products to take care of my requirements, But the experience so far has been horrible. And thought i need to warn all fellow members of the poor service being offered by Samsung.
Around 15th april bought 3 Samsung ACs and 1 Samsung Refrigerator... within a month of purchase I have had to call the Samsung service center 10 times due to some problem or the other in the refrigerator. (Gurgaon service center complaint reference number 8407182108)... Its very disheartening and sad when one has spent so much money on a brand new product and within a month we need to start calling the service center. It is understandable that any equipment at any point of time can give problems. The issue is not that. it is how a consumer problem is understood and solved. In this case after so many complaints it is but natural that my faith in the product has eroded.
I have therefore asked the company to give me a replacement, as i cant have a new product giving me so many problems...
Its sad and unfortunate that despite having bought so many products from Samsung in one go, there response has been vague and non committal... they have just wasted my time and energy, the response from the service center has been a constant "we will get back to you". This has been going on for the past 3 weeks without any concrete results.
I am surprised that a company of the stature of Samsung has such a poor service track record in place
So future Samsung purchasers better be warned.
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