Hello,
This is with reference to the compliant which i have given to the Croma customer care service On March 30th regarding my microwave oven tunner problem. Before that i have raised this issue twice and one of the technician have came to my home and told the board needs to be changed. After a week i have not heard back any response from anyone of them. Each time i have to give a call to know the status of the issue which i have raised. Also, the service centre is in Chennai Kodambakkam. The service is very poor which i have never come across in any of the appliances which i have bought from any store. The customer service is also very poor as they are not doing the follow-up properly to retain the customer. I clearly want to know when my issue will be sorted as it is more than 20 days the complaint have been raised and still it is not been fixed. Please change the problem will be fixed in 48 hrs to 1 month so, we can think twice to choose the shop.
It would be much appreciated if anyone look into this and have the problem fixed at the earliest. My details are below
Product - Croma 23L Grill Microwave Oven
Invoice Number - SLF02A034040012657
Purchase date - 17th Sept
Purchased from - Mount Road Croma shop
My mobile number - 9841405358
Thanks,
Vineesh
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