During last week, when airtel services was having loss of connectivity problem, they proven that they r worse. on one side they gave ad for apologizing the customer for unavailability of services and on other side they have started deducting money from customer for the services which they have not provided during the same period and all this deduction is without giving any reason for it. My balance was Rs 211/- before this period and when the partial services started i saw balance was Rs 147/-.
Airtel customer care is rude towards customer and thinks that they r making favor to us. for the above deduction they r not having proper reasons. In their customer care, some tells the deduction is against GPRS service (which was not active during the same period). some says that the deduction is for calls which I have made during this period when their service was totally stopped(there was no network connection for this full week). They r not stopped to this. after this also they continued deducting money and made it to Rs 43/- saying u have used GPRS service which I have not used during the week they r claiming. I had used GPRS on only 1 day and that also just before the week during which Airtel service was not available, and for that they have deducted money equal to 10 days GPRS charge.
If airtel is not taking any action on it and refunding me all my money, I am going to consumer court for legal matter against Airtel. and I can prove the fraud of Airtel against customers.