We have purchased about 15 Mobile sets from M/S Rayrhythms – one of the Authorized Sales & Service of NOKIA Phone in Vadodara. This purchase was done on 30/10/2007. One of the phone Model 6030 with Sr. No. 358081014540015 was switched Off when attending a Workshop / Training program, during the month of July 2008. After the training class when I switched ON the phone there was a message on the screen “ Insert SIM Card”.
The phone was given to M/S Rayrhythems – Service center on 17/07/2008 – Job Sheet Number 167434038/080717/71. The phone was received under warranty but ultimately refused warranty saying that there is “Water Inside”. The phone was referred to MANIA - another Care center on 14/08/2008 – Job Sheet number 278343506/080814/49.
The phone was checked by the store representative and taken for repairs, without warranty – stating that there are “ scratches on screen & self damage of Battery connections” . I was also given an estimate of Rs. 300 on 18/08/2008 by Mr. Prashant and when I went to collect the phone on 22/08/2008 it was returned as “ Not Repairable – due to self damage on battery connections”
The phone can be charged with the same “battery connections” then where is the damage? How can a user self damage the phone battery connections? This type of Care only tells how not to support or awail the Warranty Claim of the customers.
Can I get JUSTICE from NOKIA by replacing the PHONE as it is still under warranty.
NB Chaulkar – 25/08/2008
Mobile No. 97250 11209