Date of complaint filing - 18-Feb
Purchased an Aquaguard Sensa RO unit for Rs. 18000/- on 25-Feb.
Purchased the unit despite it being extremely expensive because the Eureka Forbes brochure claimed that the unit would deliver pure water no matter what the input source - corporation water/Tanker water/Municipal water...
However, the reality has been far removed from the claims since I have been having repeated complaints with the unit in terms of water quality since date of purchase. The product brochure claimed that 4 free service check-ups would be done by Eureka Forbes but despite repeated follow-ups only 3 have been done (one other was done because the unit had started leaking water all over the floor and is not counted as a service check-up). The last service was done on 11-Feb by Mr. Ranjit and Mr. Gangadhar Reddy from Poorna Solutions to whom it appears that Eureka Forbes have apparently outsourced the servicing. Based on my repeated requests as part of the service call, Mr. Ranjit and Mr. Gangadhar measured the TDS (Total Dissolved Salts) rating of the unit and noted that it was abnormally high at 179 (should be between 40-80). They had no explanation as to how the TDS became so high even though the unit was last attended to by Mr. Prakash Acharya (again from Poorna Solutions) on 02-Dec. They advised changing the membrane to rectify the issue and the same was done on 11-Feb. Despite changing the membrane, the problem is still around since my vessels still have a coat of white salt all around the inner surface - I use ONLY the RO water from the unit since these vessels are used for my 9 month old kid and I am very cautious not to mix vessels and check vessels repeatedly before and after use. The vessels were checked before the RO water was poured into it and it was absolutely clean with no scaling. However, after 10 mins of boiling the RO water in the vessel, the salt scaling appeared and coated the entire vessel.
In the attached picture you can see the finger impression that has been left on the vessel base (in which I had used the RO water for boiling) and the sediment deposited on my index finger.
I have tried escalating the problem on the Eureka Forbes end repeatedly after this incident but there has been no action. It is to be noted that I have brought up this issue repeatedly with them in the past too and I have met with the same inaction and indifference from Eureka Forbes even for those complaints.
Would appreciate any help that I can get from the consumer complaints forum in helping me get some closure on this.
0 comments