Dear sir/madam,
we had purchased a eurekaforbes robocleanz on 31st march.
Since last 3 months the above machine is not working properly. First its charger pin had come-off. After many calls an executive asked us to bring it to service centre or else we had to pay Rs.250 as service charges. When i said I am not paying a single paisa as it is under warranty and it is not mentioned in the warranty terms, and if I HAVE TO PAY i will sue them in consumer redressal forum, he came and took the machine. The same day evening he brought back the charger and machine. On observation I could see that the charging pin was stuck using super glue. After he brought back the machine, it has become too slow and does not clean at all. It just moves without doing any work.
Is this the quality of products and the quality of service we get from Eureka forbes, so called very consumer friendly company. If my machine is not replaced immediatly I am approaching the consumer forum. I have 3 advocates at home and it is not a big issue to go consumer forum.
I am calling up the Mysore branch manager Mr. ManojChalke every day and I am getting a non committal and non serious reply every day.
Customer code is:1006954053
If my query is not solved I will be forced to take drastic steps
regards
anand
--
LION ANAND KUMAR K S.,
LIONS DIST CHAIRMAN FOR ALTERNATIVE ENERGY LIONS DIST 324D1
lionsdist324d1.org
SRI INNOVATIONS,
house of innovative solar products
showroom:
359/1, kns bldg, sayaji rao road, agrahara, fort mohalla,
MYSORE-570004
H.O.
#4, KAVERIPATNAM MARKET,
GANDHI SQUARE,
MYSORE-570001
http://www.ec21.com/srilkul
http://www.sriinnovations.tradeindia.com
srisolar.com
http://www.sriinnovations.tradeindia.com
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