A complaint was booked on 18th July with the customer care toll free number 18002095511 but no visit was made till 23rd July. i again made a call at the customer care number. They provided me with the detail that your complaint has been given to M S Servive Point, Ludhiana. After checking the number of M S Service Point on internet i got a landline number 0161- 2441090. After calling on that number a visit was made next day and i was told that the compressor of my ac is not working and has to be replaced and took a copy of bill and Rs. 375/- as visiting charges and assured me of giving me a call next day. The were showing themselves to be representatives of Godrej. Next day i got a call and the person on other side told me that sir you have booked a complaint and our representative will visit you shortly. I was shocked. I told him a visit has already been made. I told them whole story and they replied that they are the old partners of the firm who are working on our name.
Finally, all this means somebody else is working on behalf of the company and in the name of M S service Point and cheating Customers.
All i request to the company to keep a check on this and also the loss borne by me should be compensated by asking M S Service Point people to make a visit free of cost.
Ca Mohit Gupta
Ludhiana (Punjab)
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