Dear Sir
I' regular customer for Airtel since 2007.Last month I bought a prepaid connection (9561059643). Actually Airtel employee visited out society and explained about the plan and gave me 64k Sim as against the regular 16-32K SIM.
Phone worked nicely for a month. During this period Airtel representativ visited the place to varity my documents and address. After that I received welcome call.
Suddenly on 29-Aug at around 10pm it showed that SIM failed to register.
Next day I called up Customer care and enquired about this. I got an answer that some declaration document not received.
Next I again called where to go and other stuff, This time the reply was my documents is invalidated.
As a TRAI guidelines I should get some message for the same which i never received.
Now if i call the person who had visited our society. He has left AIRTEL company...
This is very bad situation...
I had given my documents with my signature now I don't know whether those documents are in safe hands or not.
I have no issue in resubmitting the documents but for that Ii require some SMS from Airtel saying that you require to send the documents and also reason why the documents are invalidated...
Can anybody help me in this...
Cane consumer court help me in this as my service was abruptly terminated without giving any intimation
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