Hi,
Homeshop18 is one of the worst online ecommerce site i have had deals with.
i order a glen cooktop on 8th feb. while collecting the order the courier service says that i have to pay Octroi charges of rs. 208/-. I show him my order reciept which says inclusive of all charges. he tells me that i have to make this paymnet now and send this octroi reciept to homeshop18 cc and they will refund the same to me.
after having a chat with homeshop18 cc i make this payment.and send them a scanned copy of the reciept on the same day ie. 13th Feb.
after that till this date 18th, Apr i have not received any refund from them.
i sent them a complaint to customer care for which i didnt get any feedback.
i sent them a complaint on thier site and here is a copy of the conversation. Pls note the dates in this conversation.
Your input - 03-31 - Still havent received my octroi charges. its been 2 months.
RashiK&-gt;03-31 17:17:50.103&-gt;Dear Sir Please send us the scanned copy of the Octroi receipt at [email protected] or fax the same on 01204242415 with your order number mentioned on the top and we shall reimburse the Octroi charges. Please note refund for Octroi charges would be send to you in 15-20 working days after receiving the Octroi slip. Warm regards, HomeShop18 0120-4455918
Your input - 04-02 - i have already sent this copy to scanned as weel as contact. got a call back a month earlier but still not the refund.
RashiK&-gt;04-04 15:32:13.431&-gt;Dear Sir Please shall deliver your cheque within 7 working days.
Your input - 04-15 - how many days does your 7 days mean probably 2 month or even more rite.
RashiK&-gt;04-15 16:24:44.752&-gt;Dear Sir Please note we tried to call you on your number but didn’t get any response; please provide us convenient time to call you.
Your input - 04-17 - You can call me anytime.
Your input - 04-17 - BTW i still dont understand the logic of calling me. i hope you r not gonna say that you have not received my email yet.
RashiK&-gt;04-18 09:47:35.252&-gt;Dear Sir We shall refund your octroi chrages on priority.
Pls do not use this website
I hope Some action is taken against them.
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