My Customer ID at IFB is 723911. I have an IFB Maxidry and Dish Washer. I logged complaint number 4049564 for Dryer Noise Problem on 21st Jan. A technician without any knowledge of the machine attended and could not resolve the issue. However, IFB hastily closed this complaint without even checking with me.
I logged another complaint for the same problem in my dryer (complaint number 4112384) along with another complaint (complaint number 4112392) for a problem in my dish washer. Both these complaints were logged on 6th Feb. No one attended to these complaints. On 14th February when I checked with IFB, I was surprised when they informed me that both these complaints have ben closed on 9th Feb itself. They said the complaints have been closed by their franchisee. This is the height of Customer Dis-Service. Can IFB tell me why this has happened?
On 14th Feb I have logged 2 fresh complaints (number 4140163 and 4140165) for the Maxidry and Dish-washer respectively. I have been assured that these complaints will be addressed on 15th Feb. I know for sure this will never happen!!!
IFB Customer Service is EXTREMELY POOR. In my case, the Maxidry is less than 6 months old and is under Warranty and I am paying AMC for my Dish-washer (and getting this shoddy service). Buyers of IFB products KINDLY BEWARE. There are many alternate products available in the market.
Regards,
Rajan
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