By FAX 022-26528826
From: O.P.Salwan
Dy. Chief Electrical Engineer (Workshop),
Railway Powerhouse, Nagra, N.W. Railway, Ajmer.
To: M/s KITCHEN APPLIANCES INDIA LTD.,
C-6, Ashok Steel Compound,
159, CST Road, Kalina,
Santacruz (East) Mumbai – 400 098.
Sub:- Design defects in Kelvinator Fridge, Model No. KD 200 L.., Chassis No. 61300920.
Ref:- i) Bill No. 2980 dt. 27.6.06 of M/s Bombay Electronics, Ajmer (photo copies enclosed).
ii) My letter dated:- 28.5.2007 (photo copy enclosed)
&-
Dear Sirs,
Vide my letter under reference it was requested that the door of the Fridge is not properly aligned which has resulted in loss of cooling, continuous running of compressor & continuous burning of inside lamp as push button is not operated due to mis-alignment of door. Also some cracks have developed on both the end of front top of the fridge.
At that time the fridge was under warrantee and the authorized dealers M/s Bombay Electronics, Station Road, Near Martindal Bridge, Ajmer had rectified the defects after approaching to your firm vide letter under reference (ii).
I am very sorry to inform you that after lapse of 02 years we are facing same problems as mentioned above inspite of handling the fridge very carefully and not utilizing to its full capacity but still the same defect has been reoccurred which seem to be due to design defect of Top of Fridge which has to bear the total weight of front door and needs further reinforcement according to the load.
I am the regular costumer since last 30 years of your reputed products and in past I had never faced such type of problems. As same problem might be faced by other honourable customers which may not be in position to approach to your good self will definitely affect the reputation of your firm which is having very good past history.
Being an Engineer I suggest that there is a need to look into the design of Kelvinator Fridge, Model No. KD 200 L to avoid such problem.
It is therefore requested to please issue necessary instructions to concerned authority to replace the fridge by new one at the earliest otherwise and there will be no way other than to move the matter to Consumer Court.
Thanking you,
DA: As above.
Yours sincerely,
(O.P.Salwan)
641, Hari Bhau Upadhaya Exten.,
Ajmer (Rajasthan) 305001
Tele. No. 0145-2603640/9414007769
Dated:- 06.4.2010
C/- M/s Bombay Electronics, Martindle Bridge, Station Road, Ajmer 305 001.
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