I had a very poor service experience with Onida - Service Centre (Adonics - Tambaram - Chennai). W.r.to that, please find the mail chain which i sent to onida & adonics and find their response & no actions.
My suggestion is, don't buy ONIDA product in future, because of their poor service and customer support. Especially service centres are cheaters.
>>>>
All,
After paying Rs. 4150 (for New circuit board (PCB), Remote, Panel change). Today - Morning i have received my TV from adonics Tambaram.
The modified TV set worked for 10 - 15 Minutes @ my home. After that it went out and i cannot able to switch on the TV, a beep sound is being heard from the rear end of the TV set. so i switched off and reported the issue to Mr. Kaliraj and he assured me that he will make a visit to my home around 3:00 PM today.
Based on the experience, I am quite sure, it will not happen today or tomorrow or even a week.
Good customer support - keep it up the moment growing.
With Regards,
B.SURESH
From: SURESH
To: Revathi
Sent: Monday, 16 July 7:35 PM
Subject: Re: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Revathi,
Till now, i didn't get the exact update for delivery time of my TV from Mr.kaliraj. Could you please get into it and try to get my set as early as possible.
Possibly Tomorrow Morning will be greatly appreciable.
With Regards,
B.SURESH
From: Revathi
To: SURESH
Sent: Thursday, 12 July 4:33 PM
Subject: Re: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Dear Sir,
Good Evening to you,
Your set is ready under observed. With in two days will be delivered. Inform to Mr. Kaliraj.
Thanks & Regards,
Revathy.
&-- Original Message &--
From: SURESH
To: Revathi ; [email protected]
Cc: [email protected] ; onida customer care adonics
Sent: Thursday, July 12 3:54 PM
Subject: Re: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Revathi,
As per our discussion, i was suppose to get my TV on 07-July. But till now not and i don't know the exact & confirmed delivery date for my TV from adonics - Tambaram. i.e., Even after i said ok to replace my LOT (or) 2 Circuit boards cost of around Rs. 3500 or Rs.4000.
Here are conversation updates between Engineer Mr. Kaliraj and me.
06/Jul/12: After regress diagnosis, suggested to replace the either one or 2 circuit boards of the TV. But this won't get covered under EWC. Initially i said not to proceed with change, then after 15 Minutes i accepted and intimated the Engineer to proceed with Circuit board change and try to place the order in Saturday itself. These are all agreed.
10/Jul/12: Received the circuit board and but this won't fit into my model, so he is doing some alterations in the TV body. And most probably i get the TV on 12/July.
12/July/12: Controversial updates from the Engineer. Again the same updates of 10/July/12. i.e., today only received the 2 - circuit boards.
Revathi or Venkatesh,
Please try to get the confirmed delivery date for my TV. And if you get a feedback like, my TV problem cannot be resolved. Then also let me know the exact delivery date of my TV to get back in the original condition in which i handed over to Adonics - Tambaram on 23-June.
With Regards,
B.SURESH
From: SURESH
To: Revathi
Sent: Thursday, 5 July 5:43 PM
Subject: Re: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Thanks for your quick & positive response.
I keep you informed once i got my TV set.
With Regards,
B.SURESH
From: Revathi
To: SURESH
Sent: Thursday, 5 July 4:58 PM
Subject: Re: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Dear Sir,
Good Evening to you,
As we discussed to the phone call to you, your tv has been repaired under observation. We will delivered the set within two days. Inform to our service person Mr. Kaliraj.
Thanks & Regards,
Revathy.
&-- Original Message &--
From: SURESH
To: [email protected] ; onida customer care adonics
Cc: [email protected]
Sent: Thursday, July 05 4:10 PM
Subject: ONIDA 21" Ultra Slim TV - Customer Service issue/complaint in Adonis - Tambaram - Chennai
Hi,
Customer Name: B.SURESH
Contact Number : 91 9790972157
Adonis Job No : 12060215380053 Date: 23-June
Extend. Warranty No. : 09111176380091, EWC bill no. 47678
Nature of Complaint: Half Inch Black Horizontal line display in the bottom of my TV screen.
Product name: ONIDA - ULTRA SLIM - 21" Model.
Remarks: Handed over my TV for service in-person to Tambaram - Adonis service engineer on 23-06-12 (i could not able to recollect his name,
but he is an physically challenged person). Now it's 12th day, my tv problem not yet resolved. Tomorrow i will get back my TV without
my problem fixed by Adonis Engineers.
Service Centre Address:
Adonis Electronics Pvt. Ltd
Tambaram Sanitorium
Tambaram - Chennai, Tamil Nadu
Pin Code: 600 047
Phone: 044 22236145
Myself in-person handed over my TV set & it's Remote to above said service centre Engineer on 23-06 for the black horizontal line display in TV screen.
Service Engineer responded me that he will check this and respond to me about the issue/estimate on 25-06.
Even if i call their reception, the response will be engineer is checking it and he will get back. Till today i didn't get any feedback from him or from his office.
So last Tuesday (03-July) i went in-person to office to check the status of my TV. The response i received is, Engineer fix the issue with few
Component change, but during test phase he came to know that his fix didn't resolved my issue. And one more update like there is an "Inventory Audit"
going on their warehouse, so there will be an delay in getting components.
This sort of excuse/real issue, they have to intimate us prior. So that i can plan accordingly.
FYI. Now it's 12 days over and i am really feed up with this ONIDA service centre.
Definitely, i will get back my TV tomorrow without my problem fix by Adonis Engineers.
This is the 2nd consecutive TV service issue with Adonis. My personal opinion to you would be try to preserve the existing valuable ONIDA customers.
Thanks & Regards,
Suresh. B
91 9790972157
With Regards,
B.SURESH
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