Kind Attention to: MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, x` Mahakali Caves Road, Andheri (E), Mumbai - 400 093.
Dear Sir,
I am a Onida customer for long time (I have Washing Machine, Microwave oven, TV, DVD Player .. at my home)
Onida Washing machine has gone bad on 30th Aug’10 Compliant no : 10081326382618 Dtd 30th Aug
One of the engineer (Mobile : 9535000362) visited the place after 2 days and told that some parts (wheel) need to be replaced and they do not have the stock
The washing machine model is Onida Hydroshakti Fuzzy 70 (7kg Automatic washing machine)
Reposted Issue: The unit which is supposed to move the cloths (wheel) is jammed
The Washing machine is in extended warranty till 2017
Irrespective of multiple follow-up with Ondia Jayanagar (91 80 26577409) and the engineer (Mobile : 9535000362) for the past 1 week
I could not get any satisfactory answers, they keep on telling spare is not available, No one is able to confirm when the spare will come
They are not bothered to even answer the call of call back the customer. Please understand customer is more important for any organizations especially in service sector
If the spare stock situation in 2010 itself on very bad shape for this washing machine, I really doubt how are you going to support us till 2017?
I would like to request someone to look in to the matter seriously and rectify the issue at the earliest
If it is beyond repair – Please replace the washing machine
If you cannot do above please return back my money which I have spent on the product Extended warranty (I never seen such a failure in any products)
Failing to rectify the issue next 24 hours will force me to go through consumer legal court channel for filing a case against Onida for cheating the customer by selling faulty products, faulty commitments while taking the money for extended warranty.
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