Airtel
Echarge

Dear Sir,

I am a retailer of your esteemed company at udaipur with mobile number 9950646171

I did recharge of Rs.345/- to one of the customers in the view of knowing that there is a full talktime on it without any boundation. But when i did recharge, after 1 day i came to know that the balance was not added to the main balance. the balance was credited in the account of *123*6#.

When i enquired about it after the enquiry from the customer, i came to know that this amount is to be finished within a month. I suffered a loss due to this poor information system of this company.

When i discussed in details with my wholesaler, he also told that they are also unaware of this scheme. Nothing can be done as they also came to know after the registration of such type of complaints.

They tried to convince that we should check our sms's of the schemes regularly.

i put a bet sir your head will also start aching by getting enormous amount of repeated sms on the mobile.

You just put your foot in the shoes of retailers for one day and feel the ache and irritation of repeated offers on sms's.

I bet for sure that you will also delete the message without reading because of the following reasons:

1. retailer is not only selling your recharges but also doing allied works.

2. most of the retailers have the mobiles of low sms storage capacity.

3. retailers have other works also then to read sms regularly and daily.

4. most of the retailers dont know to read english, they just get the information from the wholesalers.

In my case i suffered a loss of Rs.300 in the recharge of 345.

To whom should i blame you decide where is a loop hole for this poor information system.

Sir Rs.300/- doesn't matter you but matters us because we have to do the recharge of Rs.10000/-. which means 2 months without profit for me.

Now the ball is in your court for the decision. Waiting for reply with some concrete decision.

Also let me know of whether this amount can be reversed or not.