Inconsumercomplaints.com » Electronics and household app. » Review / complaint: IFB Washing Machine - Washing machine door lock replacement pending since 40 days technicians demand money | News #7763

IFB Washing Machine
Washing machine door lock replacement pending since 40 days technicians demand money

Dear Mr G. Dasgupta

President & CEO

IND-5, Sector-1,

East Calcutta Township

Kolkata - 700107.

I had been a loyal and admired customer of IFB, I own a washing machine and a Microwave of IFB.

I have a serious complaint against IFB regarding my washing machine, and had been desperate to bring to notice of right people.

I called up customer care couple of time, contacted Branch Office (Ms Geetanjali, contacted Kolkotta office, wrote to [email protected], copied to [email protected].

No response, not even have a courtesy to call up or respond by email.

In Delhi there is a large scale nexus of the technicians and the sub contracted agency which handles the service part in the area where I reside Saket.

My machine is under warranty, I had raised a complaint No 7032588 on 27th Aug mentioning that my washing machine door is stuck. I was informed that the part is not in stock. I reminded twice at the call center.

Subsequently I contacted the technician who attended to my call, who informed that this is regular thing in IFB, its advisable that we should buy the door lock, it hardly costs Rs 400/- he can procure the same for me, and can be installed same day as there is enough stock available. The part is original and is covered under warranty.

I was desperate to bring this to notice of IFB, first contacted customer care and subsequently contacted the local agency for service as per details provided by customer care including Raman, Bharat Bhushan, Prabhat, and subsequently they stopped taking my calls.

I uploaded the same on feedback on website but no response.

Further I complained at Kolkotta customer care, a senior executive was very responsive and gave me contact details of Ms Getanjali, in branch office in Delhi.

Ms Geetanjali was very very rude, she initially even without hearing my case jumped to conclusion that the part has been broken due to my mishandling hence not covered under warranty.

When I had to interrupt her to detail my complaint, I detailed and provided details of the technician who asked for money for replacing the part along with phone numbers, she contacted him in front of me.

My problem is not addressed yet, when enquired she said, she would get back need not call. Definitely to complain she was bit rude.

I called up on Saturday she warned not to call till Tuesday evening, on Wednesday when called up she said she would get back and subsequently stopped responding.

My washing machine doesn’t have door lock now and its more than a month, and the response of IFB customer care had been pathetic. And not choice to escalate. Under this circumstances, the technicians and outsourced agencies are minting money.

I cannot wait for one more day as you know the importance of washing machine in a family where both wife and husband are working or in any house.

My washing machine is shut down for lack of door lock since 35 days and no one to hear me till date. Please respond

I am looking forward for early response.

Also request to have right type of agency and right people in customer care.

Regards,

Vijay Kumar Reddy

9871354455



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