Inconsumercomplaints.com » Electronics and household app. » Review / complaint: Airtel - Plan change of my 1 year validity prepaid card | News #856

Airtel
Plan change of my 1 year validity prepaid card

I bought a prepaid card (starter pack) of AIRTEL on 30th August and recharged with Rs. 246/- to change my plan as Airtel-to-Airtel 0.30 ps at any time, Airtel-to-Any mobile is 0.59 ps, first 365 sms free per year with a rate of 5 ps with a daily rental of Rs. 1/- and also night talk at 0.39 ps to any mobile. This plan is named as "NR365." For the first three days there is no problem in this plan. The outgoing call charges are calculated as per the above mentioned rate. But on 3rd September my plan automatically got changed to another plan that is named as "Student 365" in which the outgoing call charges are about Rs. 1/- for any mobile in my circle and also with a daily rental of Rs. 1/-.

I immediately made a call to Customer Care, and the executive told that this change of plan is caused by their system fault. Each person asks time of about 24-hours to change my plan to "NR365, " but there was no response after 24-hours and my plan is still under "Student 365." I made several calls in which they only tell that they had forwarded the compliant to higher officials and they will take necessary action. There is no message of call from any Airtel Customer Support executive to explain my present status.

Below I mention the name of the executives who made no solution to my query. The name of the executives, the time and date of contacting them as follows:

1. Siva (09:30 a.m. September 4)

2. Arun (01:10 p.m. September 4)

3. Kavita (03:30 p.m. September 5)

4. Saravanan (11:20 p.m. September 5)

5. Kumar (09:39 a.m. September 6)

6. Bala (01:00 p.m. September 6)

The last person I contacted is Anand at 09:15 p.m. September 6, he asked me 24-hours for change in plan.

Finally I request you to notify my problem and take necessary steps to change my plan to "NR365."


Company: Airtel

Country: India

Category: Electronics and household app.

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