Last year January i bought a 3 2 sofa from Chromepet Deccan furniture. There was no price reduction, with the statement, our products are the best and we provide you 5 years warranty and free repairs as required.
Within 2 months of purchase, the Foam of the 3 seater gave up and sunk in and the wooden piece in the bottom was felt. After the complaint call, the company took its own sweat time to come and fetch the furniture for repairs.
The repaired 3 seater was returned in approximately 2 weeks.
Then within next 3 months the same repair recurred. After multiple tries through phone and almost 2 months, i was able to reach the company through phone and they registered a complaint. But never came back to fetch the furniture for repair.
Then the phone numbers given in the bills changed. So another few months passed.
Due to the cushion giving away and the fabric not able to withstand the pressure gave away near the stitches. At last with some help from just dial, found the numbers and called up Deccan furniture again. They said they would send people immediately.
But nobody turned up for 1 month. then i had to visit the show room directly and re-complain. Then after almost a month they came to fetch the furniture for repair, but claimed 1300 rupees for fabric repair.
I told them clearly that i have been trying to contact them but ended up in faiure. But the reason for the fabric tear is the foam giving away, which the repair person did not accept. I told him to carry the repairs and i shall talk to the company.
After 1 month, i got a call from DC stating that the same fabric is not available and i have to wait. I waited, now its 2 months and they call again and say they can match a fabric that is 70% closer to the original.
I felt too bad and asked them to change all the 3 2 sofa's fabric, but the company asks for 300 rupees per meter.
I want DC to act immediately and repair my sofa and re-assure me the quality.
What they committed and what is happening are totally opposite.
I would not recommend anyone to purchase from DC again if they are not doing justice to me.
Thanks & Regards
Sridhar. C
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