Hi I am Shubh and I dwell in HSR layout Bangalore. I bought a leather sofa for 54, 000 (at 60% discount of MRP 1, 34, 000) on 31st March from Evok Bellandur Store. The executive attending the call was Tarun and promised to deliver the sofa on 7th April.
It was not delivered on 7th Apr and neither did I receive any call from store/warehouse. On 8th April I myself called at store and found that Tarun was on leave. After raising concern an executive named Dhananjay (ph: 9008769177) attended the call and gave some vague excuses and promised to deliver the sofa on 9th April. I have to say that this guy has a very poor attitude and doesn't know how to talk to a customer. He was sounding as if he's doing me a favour. I told him that I would be in office on 9th Apr and so the sofa needs to be delivered after 7pm, to which he agreed. Dhananjay also mentioned that I would get a call from warehouse on the morning of 9th April.
9th April - At 11am I received a call from a truck driver who said that he was at HSR Layout with the sofa. I said I'm was in office and couldn't come home and asked him why was it delivered in the morning and that too without any prior notice from warehouse? To this he replied that he was just a truck driver and I needed to talk to warehouse executives. I sent him back and called at Dhananjay asking him reason for this abnormality when I had already talked to him. I got a pathetic response - "The truck driver gave you a call naa. What else? I am not in store, call me later".
My questions to Evok are -
1. At the time of purchase, so many executives attend a customer and once the customer gives in and pays, does the responsibility of Evok get over just because it has received the money?
2. Doesn't Evok have the courtesy to call the customer and inform status of deliveries? Or is it customer's responsibility to follow up?
3. Before delivery, is it not Evok-warehouse's responsibility to call the customer and get a confirmation?
4. Last but not the least, can Evok please have sales executives who have better mannerisms and don't sound like goons?
Today, I have lodged the complaint on Evok's customer care portal. If I don't get a response by EOD, I will escalate the matter to the portal of Ministry of Consumer Affairs.
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