Dear Sir,
I had to reach out to you again because of the similar issues again.
I purchased 1 Sofa set, 1 dining table set from eZone, Manisquare. With in the warrenty period the sofa was deformed and the dining table started rusting.
Even after a lot of follow up they did not respond until I raised a formal complaint here.
Now they sent a person to fix the rusting in Dining table, but after removing the rusting I can see the coating is also gone. After that they told me (Sukanya from Eastern Region and Aniket from eZone) that they will only be replacing the frame. I think when I bought the table I did not buy the table frame separately so I don't think I should not get the frame only replaced. Rather than the complete table need to be replaced.
Need to see the reason why the entire table is not replaced.
They picked up the sofa from my home to fix the same (as I was informed that they will polish the sofa as well, so they need the sofa). I got the sofa yesterday ack with partially fixed and the damages are even worse, the PVC is damaged and Mr. Aniket said that he will again fix the sofa. Need to understand the reason why the sofa can't be replaced. He informed me that the sofa was serviced by a non-professional and now he is sending a professional to repair. Is it the way Future group treats the customer.
Ms. Sukanya informed me during conversation that they can't repace the sofa (due to manufacturing defects) as it is under warrenty. If they start doing the same, then they have to close the business. I need to understand who gave the right to Future group to play with customers by providing extremely bad quality products?
I believe, if Future group need to close the business because of this reason, they should and they don't have any authority to play with customer by providing extremely bad quality products and services.
PLEASE HELP ME TO GET THE ENTIRE SOFA AND THE DINING TABLE REPLACED.
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