On 22nd May we had visited the Furniture Expo organised by Time of India in Palace Grounds in Bangalore. We visited a furniture stall of FURNITURE PALACE and ordered for a ZUARI SHOE RACK. An advance of Rs.500/- was paid and they promised to deliver on 25th May. It was not delivered on 25th May and when we keep calling the person who took the order in the stall Mr. Mahendra, he states he is on leave and gives an irresponsible answer. Every day we had followed up for the delivery and they either did not pick calls or gave false promises. Finally the product was delivered in a knocked down state on 28th May. The took the balance amount form my aged father in law and left without assembling the product. We are still following up with the genleman Mahendra and now he is not responding to the calls also. We had infact told him to take back the product and return back the money.
Till date they have not been responding to calls nor the product has been assembled. This shows the poor service orientation of Furniture Palace and the non responsiveness to the consumers needs. Once the money is in their pockets, they do not bother about the customer.
What do we do about such business houses who are not bothered about the customers? They need to be taken to task.
I appeal to the people who are particular about service not to enter such business establishments and suffer how we are undergoing even after payinng the money for the product.
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