I have purchased a 3 door Zuari wardrobe from the Hypercity store in Inorbit Mall, Hyderabad on 22nd Oct (Order No. 100093742). It was delivered on 26th of Oct. Two guys visited our house for assembling the stuff on 30th Oct, while assembling they found some components of the wardrobe were missing. Then one of the guys called up the store in charge/ manager to let them know that some components are missing. The guy on the other end assured that the missing components will be delivered within 30 minutes. After that no further communication happened from Hypercity.
Despite several attempts from our side to talk to the concerned people in the store, no body from the store picks the phone. Finally, we managed to talk to the customer care executive in Bombay and narrate the entire story. We were told repeatedly by these customer care people that all the complaints will be handled within a day and always gives the false promises that the concerned manager will talk to you within 15 minutes time. In one of my visit to the Hypercity store, the sales people in the store dealt this issue with highly unprofessional and callous manner. Finally I got the missing components on 2nd Nov and the customer care people assured us that it will be assembled next day i.e. 3rd NOV. But nobody turned up till 10th of Nov.
Since they have opened the packets, the WARDROBE components has almost occupied two rooms making our lives miserable for last 3 weeks. Its a harassment and mental agony as every single day we have to make calls to the store to know about the assembling of the parts and end up listening to some false promises from the customer care executives.
Finally on 11th Nov, they send two guys to assemble the wardrobe, but to our dismay they found that wardrobe has mismatched components i.e. the body is of a different wardrobe size and doors are for some other. They did not fit in the first place.
After that, despite several call to the store no body responds till today (22nd Nov). The full payment for the whole set has been made on 22nd Oct.
Thanks,
Saumendra Dash
Mob-7702220604
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