Experience with CordLife India was extremely bad. We were enrolled to Cordsure Explant Flexi-48 (89200 Rs). The issue started after cordlife representative collected the blood sample on delivery in Oct.
During there pre-joining presentation it was said that they will give reports within 3 months after delivery, but we didnt receive any kind of report till February. We ourselves started following it with the customer care and the relationship managers, but all the time the answer was given that they will check with concerned department and get back to us. Surprisingly, they took 2 months (April) to send us a email with a small 2-page report and consent letter stating that the cord blood was contaminated with bacteria and fungus. It was bad to know that. The report showed that the amount of cord blood collected was just 37ml as against >100ml as they told in presentation. So obliviously, we decided not to continue with the cord blood storage as it was widely read on internet that contaminated blood can be very rarely used in transplant plus the amount was also less.
When we contacted the CordLife customer care seeking info on termination of contract and what they said was something unexpected. In May they asked us to pay 55000 Rs towards processing fees. Such fee was not communicated to us neither in pre-joining presentation nor in the contract. We kept chasing Cordlife customer care both in India and Singapore to get more clarity on such fees and why such amount was not clearly mentioned in the contract. Its July and we are still waiting for response... this is something really bad that could happen with parents which look forward for such facility of cord blood storage as a medium to secure child's future. But it seems this is not the case the way Cordlife has treated it. We strongly suggest to expectant parents to think atleast 10 times before taking further steps with such companies and get things cleared at very first instance because the experience you may get after joining will not necessarily be good.
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