I am undergoing treatment of my cold with Dr. Batra's for the past 2 years. I have been consulting Dr. Jyothi who was posted in Jayanagar clinic. About a month and a half she moved to Kormangla clinic and I had to go thru lot of hassles (making calls in customer care, Jayanagar clinic) to transfer my account from Jayanagar to Kormangla clinic. In between my account got shifted to RT Nagar without any intimation to me. Only one day I got a call from RT Nagar clinic that I have missed an appointment. After going thru "making calls" I scheduled an appointment with Dr. Jyothi on Aug 12 in Kormangla clinic. After consulting doctor I was told by the reception that medicines will be couriered since power was not there in the clinic. I requested to call me and I will pick up the medicine. I waited for 4 days but no call. I called on Aug 17 to find out status of the medicine and was told that it has been couriered on Aug 16. I waited (again) for 4 days but no courier. I called today (aug 22 @11:55am) to speak with the doctor but could not (was informed that she does not have extension in her cabin). Till date I am without medicine for month and a half without any intimation from Dr. Batra's.
No doubt Dr. Jyothi is very intelligent and cooperative but looking at the back-end support one starts feeling whether these clinics are really "REAL".
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