Hi,
i am having a very bad experience with after sales service of Life cell international as after continous follow up of 4 months finally i got the certificates of cord and stem cells certificates and after five months i got the info that my son's urine sample was not processed for genetic testing which was covered under Duo plan and suppose to be executed as soon as they receive sample.
excuse which i got is they got the sample after 48 hours but dont know how that can be possible as both urine sample and cells were collected by the same paramedic person at the same time.
yesterday one paramedic came to my house agin for collection of urine samples but dont know agin how much time and follow up it will require to get the report of the same...
i have lost complete faith from lifecell as for reports if we need to follow up for 4 months dont know what they will do if by chance we need to have cells in emergency though they promise 15 days shipment across the globe but dont know whether its 15 days or 15 months as if they take 4-5 months for sending reports.
please think twice before enrolling urself with Lifecell.
Thanks,
Pawan
[email protected]
CRM # 111800146
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