I am a user of your dataone services from the past 2 years and using 750plus plan from the past 1 year living in MAIRTI KUNJ RISALI BHILAI. I am unsatisfied and tired off from your worst services and false promises. From the day I opted dataone never ever a week goes when your dataone broadband works at its best. 1st problem is that my line is never stable. I have complained a lot of times aproached lineman but non satisfied response I recieve from you people. Never you people bother about you customers. But the bills are sent in time! Even there are very less number of lineman employed here they are very cooperative. They told me the problem that the link is not stable is because of the cables. The underground cables have many joints due to municipality pipeline work. But your officers never take care of that, they want payment on time and need more and more wage revision and work nill. They ordered lineman to just make joints instead of laying new cables.
And the second awful problem is that your server is always not working. I couldnt connect to dataone or sometime I couldnot access dataone portal sometime I get connected to dataone but couldnot access internet. Whenever I call office they tell me the server is not working it is being repaired. My neighbours also have dataone connection but they have it in dataone domail and I have the account in which I need to go to data.bsnl.in to check usage. They never suffer any such problem. They are using same service as I and I am paying the same what they do. Then whats making difference? IS THE SERVERS GET OFTEN FAILED OR AM I BEING MADE FOOL! Your employees talk rudely even some of you people who are given the authorities to solve customer grievances talk that rudely as if they own BSNL and we are beggers. DO I PAY FOR KEEPING THE SERVERS NOT WORKING? Iam fed of your poor quality service but I cannot switch to another company as there is no other good ISP. CHANGE YOUR LOGO FROM" DATAONE ITS ALWAYS ON" TO "DATAONE ITS SOMETIMES ON" Repair your servers replace or install a new server, install new cables, do whatever to keep your services running smoothly and help us not to cut our pocket for a waste and PLEASE maintain some strictness over your employees.
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