I am writing this letter with extreme disappointment on the actions of our great BSNL officers. I have submitted an application for BSNL broadband connection on 28th December to Oachira exchange. But due to lack of sincerity towards the responsibilities of BSNL officers, we are still NOT connected to the internet world.
From Oachira exchange, they have sent a technician to my house couple of times to setup the connection. It was not so easy for him to establish the connection due to some error. As per his opinion we bought a new modem after 3 weeks of try. But the technician did not turn up for configuring the connection and hesitated to give us the user name and password when I called them to Oachira office.
Then we have decided to go further a “level up” to report it and tried to contact BSNL Kollam office. It was also a useless try. They did not pick up the phone despite of 3-4 times of dialing. The phone nos are 04742792900 and 04742792200. You can test it if you want.
In the mean time our land line phone got faulty as usual. My father made a visit to the local exchange (Oachira) to report this problem on 30th January. They have given zero response for this issue. We made a complaint through “call 198” but received no help from BSNL.
We always make sure that the monthly rental payment is made in time to BSNL for their land phone service. Are they not valuing the money which we are earning?
Now in effect, we neither have land phone connection nor have broad band.
Details:
Subscriber name: Khadeeja.
Consumer ID: 4012910225
Land phone No: 04762691949
Exchange: Oachira (Kollam DT)
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