Hi,
On 3-Sep, I bought a Blackberry Storm from eBay Global buy and the seller was i2cworld_inc3.
GEB - 190430048923 - NEW BlackBerry Storm 9530 unlocked
Item ID: 380265496566
The item description clearly stated that the item was NEW. When I received the item on 23-sep, I inspected briefly the mobile phone and found scratches on many parts of the phone. It surely was used phone.
So i did not use it, instead kept it as it is after taking pictures of various parts having signs of wear and tear.
I send the pictures to seller and waited for reply.
When no reply received, i raised a claim with ebay on 29-Sep and explained them the story. Also shared the pictures of phone with them as a proof.
They said they will get back to me.
18-Oct, I had to close the case and asked eBay to get me my money refunded.
But the great person handling my case, rejected it with reason "we are sorry to inform you that claim is rejected as the item you have received is as per description because in the listing it is mentioned that the it is unlocked for US GSM."
What a stupid reason!!!
The pictures had cleary shown that there were scratches on different parts of phone that clearly indicated that phone was used and not just unlocked.
I never knew that unlocking will damage the phone.
Then i wrote to customer care and tried to escalate the issue. But no response.
When after loosing all hope I thought of using the phone even though it was used up, I found that the lower portion of the phone was damaged and the lower portion of touch screen is not working.
I cant click any option/ button in lower protion of the phone.
NICE WAY OF UNLOCKING PHONE!!!
I am very much disappointed by eBay customer support, especially claim handling process.
Instead of punishing seller, they give stupid reason to close the case.
And top of that they claim themselves customer friendly.
I have decided to stop using eBay altogether.
Regards,
MAO
0 comments