Order No: 701060293
On the occasion of Mothers Day, this was the last thing that I expected from the Ferns n Petals team, no flowers were delivered to my Mother.
&-gt; The order was placed on Friday (11th May) Night i.e well in advance, so that last minute rush could be avoided from my end.
I think the FIFO basis approach is what should be followed in the service industry. The order was not delivered till 1:00 p.m.
on 13th May. On inquiring from the customer service I was updated that there is no fixed time and it will be delivered between
9 am - 7pm, but to my surprise it was not even delivered till 10.00 pm in the night.
&-gt; The first attempt for delivery was made at 3:30 pm on 13th May, were a shabby looking delivery boy tried to give a bunch of
stale and dry flowers to my mother, when my mother refused to accept the stale and dry flowers he gave her the reason of
sunshine and hot weather. My mother did not accept the flowers nor did she took the delivery. My mother took his mobile no.
andtThe delivery boy promised to return with a fresh bunch of flowers in 1 hour.
&-gt; Till 9:30 p.m. no delivery was made and when my mother called on the given mobile no. she was told that the boy has left and
is not able to locate the address so no delivery is made. The person on the mobile was rude and rough.
The details of the shop and person are
Shop: Ferns n Petals
Add: Kapoorthala, Lucknow
Name: Aatif
Mobile: 09026635745
I want you to take strict action against this person and the shop in Lucknow. Finally I am VERY VERY DISAPPOINTED with the service of
FnP and would NEVER NEVER EVER place another order on this site.
It has been a WORSE EXPERINCE with FNP and I think your team does not understand the significance of delivering a bunch of Flowers to a
Mother on MOTHERS DAY.
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