Hello, I have ordered a gift to be delivered to my niece on her birthday. It has not reached on time and no feedback to my email id. It was highly embarrassing to check with them several times. After a week, I managed to chat with them online. I have never encountered such a poor quality of service on internet.
Problem described by customer service: post code of the location not in service.
This pin code is within Coimbatore district and that is listed in the website. When asked about this, there is no inclination to respond. Here is the transcript - brutally the conversation was closed. They were busy servicing the valentine day customers.
Please wait for a site operator to respond...
Operator Arvind has joined the chat.
Ticket S33807-T266 is created. The chat transcript will be attached to this ticket after the transcript is saved by system.
Arvind: Hello
Arunkumar Murthy: hello, it is me again - coimbatore is within your service area
Arunkumar Murthy: how can the gift be not delivered?
Arvind: Yes. But the Pin code is not servicable
Arunkumar Murthy: how will the customer know about it?
Arvind: anything else i can assist you with?
Arvind: will inform you later how to go about it.
Arunkumar Murthy: are you trying to help the customer - i don't intend to talk about general news here. i need help in getting this resolved
Arvind: Sorry sir. today i cant tell you everything in details.
Arvind: contcat after 14th of FeB
Arunkumar Murthy: Ok thank you - may I know why?
Arvind: Due To Valentine We Are Too Busy To Assist Others
Arunkumar Murthy: It means too busy in sales and not interested in service for a product already mis-sold.
Arvind: Thank You For Contacting With us
Arvind: Bye
Operator Arvind has left the chat.
The chat is ended.
NEVER NEVER ORDER IN THIS SITE if you intend to really gift someone.
Cheers
Arun
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