I would like to launch a serious complaint against Hathway Broadband Internet Services. Recently, In this last week of October, Hathway all of a sudden put a limit on their services without any prior notice whatsoever. It is called Fair Usage Limit. It limits the usage of unlimited plan customers like me. 256KBps and 512KBps existing unlimited customers all of a sudden got a 5GB and10GB monthly usage limit respectively. After this limit is over, the service is downgraded to a lower speed. 128KBps for 256KBps and 256KBps for 512KBps subscribers. This speed will remain till the next month starts at which the original speed will resume but only uptill the time when the fair usage limit is exceeded and then it will be downgraded again.
This immediate change was informed by sms saying that I have exceeded 85% of my usage limit and if I cross 100% my connection will be downgraded. I received a second sms the next day saying that I have exceeded 100% of my fair usage limit and that my internet connection is now downgraded. However, my connection was already downgraded 1 hour or so after I got the first sms. On the third day I received another sms saying that if I have to regain my original speed I should call these numbers. I called and asked them about it. Well they said I will have to pay Extra 500/- each month for continuing with the same speed I had subscribed for earlier. I had subscribed for a three month plan and only almost one month has passed so I went to their office but they said the same thing. So I asked whether I could pay the extra money and change my plan to a higher one 512KBps so that I could atleast get 256KBps after being degraded by fair usage limit. But they said that it cannot be done. Either I will have to pay monthly 500 extra or i will have to completely terminate the plan and pay once again for a new one. That's the only way I can get my original unlimited 256KBps back, which I had already paid for when I had subscribed. Please help me. This is absolute cheating.
I want them to let the existing customers continue their plans till their respective subscriptions expire and then later put down the fair usage limit.
The Fair Usage Limit is laid down on all existing prepaid customers(maybe even postpaid) and I speak for all of them. The information specified is perfect. Help eagerly and quickly awaited. Thank You.