Reference: Order No – 704216706 / Sub Order# - 74456060, Case-Ticket#s - 5936672/5903516/5915364
Apropos the quoted subject line & reference header above, I'm compelled to write to you regarding the lack of proper support displayed from your end on a faulty product. In my last call on 29th Oct, I was assured of a call back within 48 hrs which has never happened & thus this forum.
I wish to inform you that I received the replacement product on 28th-Oct- 2010. However the received product is no good either & has a different manufacturing defect in it. The problem now is in the quality of the stitch. The stitches are not getting inter-locked properly and are long(abt 1cm). This apart the upper/outside thread is also getting snapped in the process. The stitch seems to start normally but after covering a few inches, the length of the stitch gets long(~1cm) and finally ends up in the upper thread getting snapped off. Apparently there is some defect in the replacement product.
Having said the above(actually 'n' no. of times now), I have to tell you that I'm totally frustrated with this product. To add more to my frustration is the kind of delay/sluggishness displayed from your support line in dealing with the issue.
Consequently, I believe a defective product has been sold to me and would like to return this product completely. I await your response towards an amicable settlement of this issue.