I have ordered an item from http://www.phoolwala.com, The item url is http://www.phoolwala.com/product/express-delivery/huge-hug/406/
, The order supposed to be delivery on 14th feb 2012 as it is a express delivery product, but it has reached on 15th feb 2012afternoon 2 O'clock and I am not satisfied with the product it is not worth of 2000/-, even the height of teddy bear is not 2.5 feet as mentioned in the url and and pic the it is shown like white and red color in the url, But the delivered product is in light cream color with orange which is not looking gud,
I am calling the customer care they are not picking the call, one lifted the call after 50 attempts and he told me that they will not take back the product.
in their website they mentioned like
100% MONEY BACK GUARANTEE:
We have a 7 Day 100% No Questions Asked Money Back Guarantee. If you are not satisfied with our product, Just inform us within 7 days from the date of purchase, either we will do re-delivery or refund you 100% of your money immediately.
But they are not following their rules....
Please find the given below order details and do justice.
Order Number 103608
Order Date 2012-02-13
Delivery Date 2012-02-14
Order Amount 1891
Product 1 Huge Hug 2.5 Feet White Teddy Bear