Dear Sir/Madam,
I have been writing to your office continously for the past three weeks and now after dragging on the matter for so longg i am getting a reply that a connection cannot be made available to me due to due to network choked (ASB-11-07) sub pillar full.
My case is such that i had applied for an airtel connection from you relationship centre situated at :
Vijay Associates167/18
Vijay Rattan Chownk
Nr. Ambala Club
Ambala Cantt - 133001
Ambala
BACKGROUND INFORMATION OF CASE GIVEN BELOW
Sir we are running a project of Haryana State Aids Control Organisation in District Ambala working with drug addicts towards the prevention of spread of HIV and AIDS. We had approached you said office on the 14th of July for getting a landline and broadband connection. We were asked to pay a sum of Rs. 1000/ towards security for the same and fill in the necessary documents. We did so and we were assured that the connection would be installed inn 2-3 days. With this assurance we left the centre.
After 3 days we approaced your office your office and were told that due to the floods in Ambala a technical snag had occured and it would take another 2-3 days to rectify. We then visited you office again on the 21st of July and we told that still the problem would take a couple of days. We the requested Ms. Ruchika (9996868868) that we were waiting to get our Information material printed and required the landline number to be printed before for the conveinience of all the clients/patients. We were given the number as 0171 - 4003377 and assured that the connection would be made available to us in a couple of days and so we should go ahead with the printing of the pamphlets with the following number.
Only after the assurance of Ms. Ruchika, we then went ahead and got our information material printed and displayed the above mentioned number in all our pamphlets which are more that 16, 000 in number and cost Rs. 10, 000/. As of now we have 16, 000/ pamphlets which we cannot distribute due to the wrong number and also the phone number is not being made available to us.
Now after one and a half months i am being told that the connection will not be made available due to technical reasons, i understand that this technical condition is beyond your control hence i request you to kindly refund the amount that we spent on the pamphlets and also the security deposit that we had submitted to your office. We are doing social work and the budget provided by the Haryana State AIDS control Society (Government of Haryana) does not provide more money for the printing of Information material on HIV and AIDS. Our program will be hampered if this is not done. (Please consider our request very urgently.
It is highly unfortunate that your customers are made to go through such harassment and the company does not ensure that its employees are made responsible for misdirecting customers and giving incorrect information. They are extremely rude and are not at all helpful.
Please take appropriate measures
Thank you
Regards
Neil Roberts
Don Bosco Navjeevan IDU Project
114, Lawrence Road, Ambala Cantt. Ambala
Ph: - 8054235337
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