Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel - Grievance from a airtel senior custome | News #32733

Airtel
Grievance from a airtel senior custome

I am very disappointed with the service provided by airtel personnel.

I have been a loyal and senior customer of airtel. I am considering changing my current broadband connection

to some other service with more consistency and concern for their paying customers.

I have been under tremendous mental harassment regarding the inconsistency of email and phone correspondence.

There are many reasons for my current mental anguish. Airtel is not the only broadband service provided, I do have other options.

1.When I switched over the plan to 2mbps 4 gb plan in april. My speed got upgraded only after the plan changed.

I was under the impression that 4 gb for was from the day of the plan change.

I was not informed about at all about the prorated calculations.

I was under a huge shock to see a bill of 3665Rs

2.When I asked to be switched from the next billing cycle may 26th to 499 64kbps unlimited plan.

To my shock my speed is 64kpbs today.

I have email correspondence shown below stating that the update will happen in the next billing

cycle only, the mistake was on the side of airtel and to ignore the previous mail.

I was initially planning to switch my plan to 899 unlimited plan 6 gb at 4mpbs and 256kbps after that.

One representative advised me airtel was offering only 512 kbps upgrades to all airtel customer

and they no longer offer speeds under 512 kps. Under his advisement I opted for the 64kbps unlimited plan

in the thought it was actually 512 kbps plan. I thought the initial speed itself would be 512kbps.

Then I asked another personnel today he said the upgrade would happen by june 1st and another representative

said it would take till end of June all in the same day. I don't know when it will really happen.

Please forward this email to your higher officials to know the difficulties of your valuable customers.

I am going to deliver a personal letter to the concerned head and to make sure no other customer goes through the same

pain and mental stress I went through. Make sure all your personell have consistent and current information.

A.GOPALAKRISHNAN


Company: Airtel

Country: India

Category: Internet & Web

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