Dear Sir/Madam,
With reference to MTNL Advertisement in Mumbai Mirror Dated April 10 it states that all subscribers of unlimited broadband would get a increase in speed to 2Mbps in the entire month of April. This advertisement was even published last week and also the week before in Mumbai Mirror.
However, even though I have a 599 Kbps Unlimited plan, I am not getting even 1/4th the speed on sundays. On enquiry with MTNL Cusomer care they sated "This advertisement is published but this service is not active yet". Therefor it is evident that a company like MTNL is giving fake advertisements in newspapers to boost their sales.
In general for a plan of 512Kbps plan I should get a download speed of 60 KBps or above but I get only 40-45KBps. The line engineers are not ready to listen to my complaints or queries and one of them even said " Complain in Consumer forum". This is certainly not the way to treat customers. So what if its a big company like MTNL their actions and services too should be scrutinised.
Thanks
Bhavin Parekh
Mobile: 9833921696
[email protected]
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