Subject: Internet Connection Down for last four days
Ref: Data Card No. 9958499638
Airtel Data Card Technical Support Team –
Terminated my complaint no. 15643379 without solving my problem of internet connection error “Network Connection is disconnected. Please try it later.”
Could not satisfy the queries.
Please, get the real story of your Technical Support Team –
On February 19 at 8:00 AM, I found my internet connection not working properly.
On February 19 at 6:00 PM, I called for technical support to data card help line 7070. Mr. Vikram reset my account and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.
On February 19 at 10:00 PM, I called for technical support to data card help line 7070. Mr. Amandeep said that GPRS is down and registered the complain by complaint no. 15648879 and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.
On February 20 at 2:00 PM, I called for technical support to data card help line 7070. Ms Neha said that GPRS is OK and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.
Mean while I continued several times at 7070 BUT the executives sometimes said that GPRS is down and sometimes said that GPRS is OK i.e. there was no clear information that what the problem is actually.
On February 21 at 4:00 PM, I received call from no. 91 124 4246281 your technical support female executive (after expiring query time line February 21 at 12:30 PM) who said that GPRS is OK and I have to search my SIM network manually by GPRS enabled handset. I get it done at Kingsway Camp, Delhi outlet (North West Marketers (P) Ltd. 33, Main Bazar, Hudson Line, Kingsway Camp, Delhi – 09) I as I don’t have GPRS enabled handset BUT could not solve the problem.
Meanwhile my complaint no. 15643379 was terminated without solving my problem by your Technical Support Team. I got this information by Ms Neha on February 21 at 8:00 PM who also re-registered my complained by ticket no. 15649358.
On February 22 at 1:00 PM, it could not solve the problem.
Anant Mishra
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