I have ordered Few Gold Coins from Jabong.com on 15 November 2012. I have paid 23, 217 INR (Order ID 121115320556161) and 14, 505 INR (Order ID 121115354646444), by HDFC and AXIS Banks Cards. Before ordering these products, I had call to Jabong Customer Care and confirm from them that offer is Valid and products were in stock as well. They also confirm me that I can use the Discount Codes given by my Bank on these products as these comes under Jewellery category that is covered by Bank offers.
After their confirmation only, I made my purchases, But later Jabong peoples cancelled the orders. They call me 2-3 times, sometime they said the reason as out of, stock and sometime as technical error. If they do not have capabilities to fulfill the orders, why they sell products on website and even they deploying the name of Banks like HDFC and AXIS by giving offers and later cancelling orders.
They also send the compensation voucher of 250 rs in the cancellation email. Such vouchers are available free on Internet and has no value. They just making fool to customers by such vouchers, when they dont have any good product to buy below 250 rs at their website,
This is the true image of E-Commerce in India.
This is my final notice to Jabong either they fulfill my orders as all online deals were legal contract, they cannot back out after the deal is confirmed from their company. In case they are not capable to fulfill the orders, they have to give me compensation of 20% of the order amount against all the kind of losses occurred to me in dealing with Jabong. In within next 48 Hrs, if i did not get the compensation, I will fire case against this company in Court.
Harsh Pratap Singh.
Contact Number 9981425113
EMAIL : email@example.com
Order IDs are 121115320556161 AND 121115354646444