I used Airtel for more than 10months since October 2011. I raised for disconnection request in Early September 2012. They have provided many offers for me through multiple calls which are as usual costly. Finally, after multiple calls from multiple departments, I finally got a call saying, "OK, we are disconnecting your broadband connection". Now in December, I received an email stating saying, if I didn't pay my bill, they will do legal proceedings on me.
I don't know how legal it is from your Airtel side to take legal action against me...??
Request you to check my conversations with Airtel and the updates they have made after my each conversation. I too have written emails for disconnection and I have proof for each and everything.
Landline No: 08041113871.