I want to submit a complaint of mental torture and harassment against Tata Teleservices. I had purchased the tata photon with the account number 905721811. Due to their poor services and pathetic customer care response, I disconnected my broadband services. The last e-bill which I received from tata was dated 24-Feb-2011. A bill with an outstanding amount of Rs 515 was generated and mailed to me. After that I never received any calls or reminder emails from Tata Teleservices to pay the outstanding bill.
Suddenly, on 16-Jan-2013 I received a call from 918744057216 and the lady on the other side told me that a case under Indian Penal Code 403 has been filed against me with the file number DL116 in Tees Hazari Court. I was told to call on 91 9953806823/ 91 9990740578 numbers and talk to Advocate D K Malhotra who is handling my file. On speaking with Mr Dheeraj Kumar at 91 9990740578 I got to know that Tata Teleservices had filed a complaint against me for the non payment of the bill. I was threatened that if I don't pay the bill by 5:30 PM 16 Jan 2013 then the case file DL116 will be proceeded further and the case will have to be settled inside Court premises. I was told that if I pay the bill then NOC will be provided to me by end of day 16-Jan -2013. I paid the due amount but never received any NOC from anybody on this.
This is a complete mental harassment and torture on the part of Tata Teleservices. If they can send the e-bills, they can also send the reminder mails/calls from their customer care for the bill payment. There was no reminder mail or call in last approx 2 years and what I receive is a threatening call after 2 years for the outstanding bill payment of INR 515.
Tata Teleservices should be held responsible for this misbehavior with the customer and the mental torture and harassment in this case.