The Saga of lies...
Reliance info comm foray into the Wimax (Wifi Internet provider) came with lots of promises and today even after 3 yrs it stands as a bag full of lies.
The scenario which i am portraying is not in terms of money but covers greater issue an issue of trusting the company which deals with not only internet but also trades in stock - market, power sector investments and various segments such as food etc which touches customers life and their trust in the organization. We trust them with our life when we consume their food product, we trust them with our belief when we hear information from them and we trust them with our life and future when we invest our life savings with them...
But question arises here... is our trust one sided only... are they misusing our trust for small profits... is their policy itself based on lies, mislead and cheating customers from step to step no matter how small or how low the organization stoops to have its share of profit by scraping and slicing the trust and the hard earned money of the costumer. Well this organization certainly does that... its not story of mine but millions other who have been cheated and today may be this blog makes the world hear and see the truth.
Day 1 : A call from reliance info comm telling immediate installation of equipment on payment of installation charges: 500 bucks. I paid it and to my surprise 10 days had passed before installation finally took place.
Day 11: The system was setup and the net connection was finally completed.
Day 12: Oops... No Net Connectivity: Call to costumer care to put a complaint came with a pleasant surprise: Sorry your details are not updated. But they promised to rectify it within 24 hrs.
Day 13: I placed another call to the call center... *** Why am i mentioning the calls to call center? Answer: I am paying for each callcharges@per minute from my pocket and i finally get to hear a voice only after auto-voice response has been processed. ***
Day 14:Same as above: only difference i called 4 times.
Day 15... Day... Day 18... Till day... (I think the promised 24 hrs of the first call was never fulfilled.)
Now the cherry top to the story :
Even after so many days the excuse given to me is: Sorry sir, your details have not been updated on out system.
Well if a organization cannot update a simple request details of where he has installed his system, how can we expect them to handle our money, how can we trust them with our life cause here every time they were deceiving me... lying to me... with no sense of responsibility and utter ignorance towards the needs and care of customer... The reason: Customer already paid 500 bucks... he has to pay his monthly committed bill amount... and worst the ignorance he's just one customer from a large customer pool... why care for one customer.
Nothing would be an apt than my story as a classic satire and its quiet a comic relief if you read about the way they talk about "Dreams" on their website :
http://www.reliancecommunications.co.in/webapp/Communications/rcom/Aboutus/aboutus_home.jsp
I am not writing this letter as a complaint about Reliance Infocomm, Reliance Communications India.
But pose a question to the Investors who invest in this company in stock market, individuals who consume their food products, people who trust their information network and all the people who are related to Reliance Communications India, putting their trust, hopes, aspirations and dreams...
The Question is: Can you really trust them? Are they worth it... Because amongst all this...
you and i are finally one amongst their large customer pool...?
Think is there any other organization available... if you have already placed your trust just re-eval your options available because an organization that deceives one customer would not hesitate for others and especially if the stakes a higher... and stock profits are better.
Salil
Bangalore
India
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