We used Reliance Broadband for our DSL internet service. Sometime around Aug we upgraded our account to get faster speeds. Instead of simply changing the account, they created a new account but did not bother terminating the old account. So as a result we appeared twice in their records all though we had just one DSL connection.
We brought this to their attention but they kept billing us for both accounts (for 3 months). We filed an official complaint with them but to no avail. Reliance is awful with customer support but great at sales calls.
Our accounts person accidentally paid one of the extra bills. So we brought this to their attention. And instead of getting a refund, what do we get? Yes, you guessed it, another bill. How infuriating can they get?
If I don't get my refund, I'm going to file a complaint with the Consumer Forum.
Ranjitnair
Mumbai
India
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