I have been an airtel customer for over 8 years. I am using airtel services for postpaid connection, DTH, 3g Datacard and broadband (till last year). I was using Airtel broadband airtel connection number -08042246113 for over 2 years in Koramangala, Bangalore at my old residence. Was happy with the service and payments from my end were all done on time (have records for the same).
Last year on September 7th (4 days before shiftng), I called up the customer care and requested to shift my connection to my new residential location at Malleshpalya, CV Raman nagar, Bangalore. Request was accepted and I was informed that the connection from the current location would be taken down and shifted to the new location. I removed the phone and router after raising the request. I received the bill till that period for which I made payment as usual, well before the due date.
Till the day of shifting no one from airtel came to remove the connection. When I called up the customer care I was asked to carry the landline and WiFi router to the new location and some one from airtel would come within 2 days to set it up and till then.
After repeated calls to customer care I finally raised request via email on 25th September. Part of the content of the mail was -
"I have shifted to a new location in Bangalore now. I had lodged a request for shifting my connection to my new house location on 7th September, and till date (25th September) I have not received any response. In between when I called up customer care myself I was told that the request is already closed. They took a new request and promised me that it will be resolved within two days. I called up customer care again after 3 days and again I was promised that it will be resolved in one more day or else it will be escalated to higher level (whatever that means). Till now I have not received any response from the customer care or from your technical team. When I called up your customer care again today I was told that the ticket has been closed (again) ".
Even after this, the issue was not resolved and there were a couple of repeated mails sent. Finally after almost 1 month on 4th October I received a call from airtel stating that they can not provide broadband connection in my new location in Malleshplaya at the moment due to technical difficulties hence I was offered Airtel 3G data card free of cost. After thinking over for a couple of days I accepted the datacard stating that I still want broadband connection as soon as the technical issues are fixed. In october, I recieved 2 calls from Airtel stating that payment for 08042246113 is due for the month of Sept-Oct. I informed him that this number has been in-active since 8th September due to shifting issue and in replacement to that I have been given a 3G datacard by your retention department. They agreed and said they will close issue then.
I am still not happy with the 3G data card service and even in January I had sent a mail again to Airtel if the issue has been fixed since I am waiting to get Broaband connection for months. This was the response again-
"
Dear Customer,
Ref: Email Dated 22-01, regarding feasibility check of airtel landline number 08042246113.
Thank you for writing to airtel and the opportunity to assist you.
This is in reference to your email regarding a new connection at Sri Sri enclave apartment, 10th main, 11th cross, maruthi nagar, Malleshpalya-75.
We regret to inform you that, currently, we would be unable to provide you a connection at the above mentioned address due to some technical constraints in the area.
Please do write in for any further assistance.
Warm Regards,
Imamsab Jamadar
customer care executive
bharti airtel limited
"
Now three days back at 3:15 pm, I got a call from 91-8860769634 by Stayendra Yadav, Section Department, Batch no. 86. He said that he is calling from Delhi district court and that I was served 4 Legal notices of the Chargesheet against me for which I have not responded to any. Also that, there is fourth and final hearing at 4pm (on the same day) in Delhi district court at which If I fail to appear I would be facing Strict Legal action and hefty fine of around Rs. 24000. I told him that I have not received any of the notices and I am not even aware of any chargesheet against myself. He was extremely rude and said that he does not care about that. Finally, he gave me the govt. lawyers number who would have the case details. He also provided me the case number- 81237. The govt. Lawyer was Miss. Sudeshna no. 91-9999881018. When I called her she said that she is the govt lawyer and the chargesheet against me has been filed by Airtel for non-payment of bill amounting to Rs.970. She told me to take this very seriously as this is now a state transfer case which has been moved from Karnataka to Delhi. When I informed her that I have not received any notices nor I was aware of such charges, she suggested me to go to any nearest Airtel office and make payment of Rs.970 before 4pm and provide her with the receipt number so that she can send a stay order. After this I could go to consumer court with the proofs and for not receiving any notices from Airtel.
I got really scared and stressed and ran to to the airtel shop and paid Rs.970 for something I never used and for no fault of mine. I have 5 mail conversations with acknoledgement from airtel starting from September to Jan stating they cannot provide Broadband connection. Plus, I have the bills and records of the payment made to Airtel and Rs.970 as payment made last week after being threatened legal action and fine of Rs.24000.
I consulted another lawyer as well and was suggested to report this to consumer court and send a legal notice to Airtel for Harrasment and fraud. This is the first step in that direction. I am reporting this here. If there is no response and action taken by Airtel then I will be sending a legal notice.
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