Respected Sir
I was approached by Airtel services (Mr. Lalit Sethi) to provide Airtel broadband connection at Chandigarh but I refused saying that I am using Connect broadband without any problem, but he offered me unlimited usage with high speed. I again refused saying that I don't have to get my Connect connection cancelled as my wife is suffering from blood cancer and is under treatment at ludhiana and I am not interested, but he offered to get the connection cancelled by himself, I agreed to his proposal and paid Rs.1000/- cash for installing air tel broadband connection. The first lie of his came to light when after installation I got a call that the the download usage is not unlimited but limited to 3GB data download only then I choose not to instal the connection and demanded my money back but he again lured me by saying that my earlier usage is only less than a GB so for speed purpose I agreed got the connection installed at my place. After insiallation he did not approach me for the cancellation of my connect connection, after calling him regularly he came to my place and took the modem of connect company for the cancellation purpose and now he says that he had got the connection cancelled on 18th of August but on demanding the receipt of cancellation he either does not pick the phone or if by any chance he picks up he promises to provide the receipt by that evening but till date (29/9) of writting this complaint I am waiting for the receipt, when I complained to Airtel I got a call but my problem was not sorted out. I have got his phone no.only (9878664000). I think Airtel company is not concerned with the problems of their customers. I have got the bill from Connect company which proves that I connection had not been cancelled so far and on approachin Mr. Lalt Sethi, he told me that you can file a suit if you wish and he disconnected. Now tell me how can I file a case of fraud against Airtel or get my problem solved. Pl guide me.
with regards
Narender Vasudeva
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