Airtel Broadband Datacard Modem
Connection Terminated within 5 days of Activation

Airtel Number - 9810271561

Purchased On - 22/5

Activated On - 24/5

Terminated On - 29/5

Reason for Termination - Verification Failure due to Customer Out-of-Station

I purchased Airtel Broadband datacard modem for use during outstation travelling while on move. datacard activated on 24/5, while I left town for extensive one month travelling on 25/5. On 29/5, my new connection was terminated and de-activated for no apparent reason or intimation. I returned home 3 days back and upon enquiry, was told my connection was terminated for non-completion of verification process.

Surprisingly, while the broadband services were denied to me during my critical travelling, I received a bill for Rs.300.00 odd.

My complaint -

1. If the company is unable to complete verification due to non-availability of customer, does it entitle them to terminate services when customer spends 2500/- for availing broadband services?

2. Company does not bother to intimate customer before terminating connectivity?

3. Company keeps its billing meter activated while daring to terminate services and keeps charging customer even when broadband services denied?

4. If such pathetic and irresponsible customer services come from primium institution like AIRTEL, what is the services level with lessor known institutions?

Pratyush Srivastava