The complaint is against fooling the customers on following:-
If a client takes a wfi connection than he is charged Rs1500/- with installation of wifi router. However is he plans to stop using the services of Airtel even after 24 hours of the installation, he is not entitled to keep that wifi router for which he has paid Rs1500/-.
Even they withdrew normal modem earlier installed with the modem connection without giving any rebate. I don't know what do they think about customers. This is sheer case of ill treatment and fooling a customer
Request you to provide me adequate support to able to get refund of the unnecessary burden levied on me and also do provide due justice.
Under mentioned is the text of my complaint against Airtel (NO REPLY TO THIS COMPLAINT HAS BEEN RECEIVED AS YET)
From: vipin bhatia
> Subject: Request for Return to Modem Router from Wifi: Tele Number 01145636737
> To: [email protected]
> Cc: "Vipin bhatia"
> Date: Friday, 25 December, 3:09 PM
> Dear Sir/madam,
>
> I am subscriber of Airtel Broadband connection at tele No
> 011-45636737. This tele connection is on the name of Himani
> Bhatia, my wife.
>
> On 24 Dec 09 at 7pm the WiFi connection was installed by
> Arun Singh, rep HI-Tech Communication Rajouri Garden, New
> Delhi.
>
> On installation of Wi Fi router the rep has taken back
> earlier router No 110 Bolt (spelling may be wrong). I did
> restrain him from taking that modem. My contention was
> - Since the payment for this modem was done by me while
> installing broadband connect why should that instruement be
> withdrawn unless some amount is deducted and conveyed or
> mentioned while installing the wifi router. However my effort
> went in vain and the rep did take back that router and even
> obtained my wife's signature.
>
> Now it is learnt that should this wi fi connection is
> cancelled or reverted back to normal modem connection than
> again the wifi router will be taken back by the company and
> even additional charge for normal modem will once again be
> levied on me. This way there are unnecessary enforced losses
> on the customer, they are:-
>
> - Money paid for the equipment should mean that the
> equipment now belongs to the customer, but is not done so.
> - If at all it is service charges than the instruement cost
> should not be forcibally imposed upon the customer.
>
> On enquiring from even customer care the executives were
> with me on my contentions and they did say so that logically
> the router should now belong to customer once he
> has`paid`for it but were helpless as they were referring to
> the laid down policies, which are undoubdetedly against the
> interest of customer.
>
> They only asked me to put my complaint to you via this
> email id.
>
> Now it is requested
>
> - Wifi router be withdrawn and money of Rs 1500/- if
> deducted be refunded.
> - Install the normal modem router.
>
> If this cannot be done than forward my request to your
> bosses who may be requested to acceed to my request as`one
> time exception.
>
> regards,
>
> Lt Col Vipin Bhatia
> 9953001139
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