Received a message from an Airtel executive in regards to the broadband internet connection, so i called and spoke to Raghavan, who was a sales executive.
He called me back and asked me to submit all documents with a fee of 1000.00 RS. He also confirmed that connection is available in my area and it will be installed in 48 hrs.
I waited for 48 hrs and called him after 48 hrs, everyday he kept on telling me that it will be coonected today for about a week.
Spoke to Karthick at Airtel customer care, he tells me that there is no port availability in my area and it cannot be connected, hence i am not eligible for the connection.
No body from Airtel even bothered to call me and inform me about this. I had to call and find out from myself which is absolute poor and useless service from Airtel.
I asked karthick to transfer the call to one of his supervisor, Both of them told me that it would take me 15 days to get my 1000.00 rs refunded. Does Airtel think that all people are fools or something.
Airtel is fooling people because of which we are losing faith and trust in any other company also.
Initially it was told that connection is available and later after one and half week i was told it is not available and it will take me 15 days to refund 1000.00 RS...
This is not at all acceptable, and i never expected this kind of service from AIRTEL..I thought it is good but it is one of the worst customer service that i have ever experienced.
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