Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel - Broadband connection, Overcharged | News #66384

Airtel
Broadband connection, Overcharged

Account number : 15027578

This is complaint against Airtel regarding the overcharging this account number in broadband service.

It happened twice. On 17th Nov 09 i got a bill which overcharged me Rs 3206.29 (Bill no 576220471)

After this bill i called up customer care service in Mumbai to complaint about this excess amount. However, i agreed to pay this excess amount on condition that airtel will investigate why i am getting overcharged and will fix the issue asap.

However, Airtel fail to comply and respond even after i made a request well before upcoming bill.

In that month, before i get bill almost 10 days before i called up stating that problem is still not resolved and i am going to get excess bill in coming month. Your customer care told me that they will check and fix this issue. Again, no response from Airtel.

Bill came date 27 Dec with outstanding of Rs 8105.00 (Bill number 578219461) and i called up Airtel told them that no one responded to my request and due to irresponsible customer service i was charged again. Random excess usage charge.

I requested Airtel to disconnect the service and i complied that i will continue service only when Airtel check their service completely.

No response from Airtel again.

Few months later one of your office guy called up and threaten to go for court case. I explained him whole situation and he agreed there was some problem. He told that he will investigate and will come back to me with his finding. No response from Airtel again.

Today, from out of the blue Advocate M.K. Singh called me to pay the amount or asked to go for court case.

This is really unacceptable, i explain problems again and again. Airtel promise to investigate and without doing anything from their side you send a court case notice.

Would like to talk to some senior person who can take decision to resolve this issue.

My number - 91 9920 449183

Regards

Sumeet Malik


Company: Airtel

Country: India   State: Maharashtra   City: Mumbai Suburban

Category: Internet & Web

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